Frequently Asked Questions
All reservations must be made online. Once the reservation is made, a non-refundable 50% deposit will be charged that applies towards the total balance of the stay. Guests agree to all terms and conditions, including the cancellation and modification policy, upon booking.
Upon checking in, your balance will already have been paid in full. Visa, Mastercard, American Express, and Discover are accepted. No cash payments are accepted. Our hotel check-in time begins at 3pm until 10pm. If you are arriving after this time, we will automatically process your arrival as a late check-in and charge the card on file along with a late check-in fee of $25. If the card is invalid, we will attempt to call you beforehand. Due to security reasons, we do not allow any check-ins after midnight and all guests must make arrangements to arrive beforehand.
The Last Place is a pre-deposit resort. At the time of reservation, we will charge your card a 50% deposit. All reservations booked through Online Travel Agencies, such as Expedia, Booking.com, Hotels.com, etc. must follow the deposit policies as they posted on those websites. The Last Place reserves the right to charge the card on file the balance due within thirty days of your arrival. A valid credit card must be on file, unlocked, and with the available funds to charge the entire reservation.
Reservations made on our website: Thirty (30) or more day’s notice incurs a 50% deposit cancellation fee. If less notice is given, you will be charged the ‘entire’ booking amount without notification to the card holder. To submit a cancellation: please submit the request on the Contact Us page of the website.
Reservations booked through online travel agencies, such as Expedia, Booking.com, Hotels.com, Airbnb and more: Please see the cancellation policy as it is posted on the online travel agency that was used to make the reservation. Cancellations must be submitted directly with the online travel agency.
If the guest does not show up for the reservation, or submits a cancellation request on the arrival date, the ‘entire’ booking amount will be charged without notification to the cardholder. Please be advised we are not waving our cancellation policies for any reason at the current time. All reservations are final once booked: any modifications of rooms or dates are treated the same as a cancellation. Once the guest is checked-in, no refunds are given for unused nights and all payments are final.
Check-out is at 11am. Guests may arrange for late check out, if available, for a fee of $25/hour or any portion of an hour, not to exceed 1 hour. Late check-out requests must be approved by the office. Unapproved late check outs will be charged $35.
Our rates for the vacation home are based on 6 people. Each additional guest is an additional fee per person per night up to 14 guests. Only registered guests are allowed and home occupancy can never be exceeded. Max occupancy for RV palapa sites is four (8) people, and only registered guests of each site are allowed in the site.
Guests are responsible for the conduct, behavior, and control of their children. Children under 14 years of age must have adult supervision in the pool. Guests are financially responsible for any damage to the property, intentional or accidental. Willful damage or defacing of property will be cause for immediate eviction and prosecution.
No pets or assisting animals are allowed to be in the vacation home. If vacation home guests arrive with a pet or do not disclose a pet upon check-in, they will be asked to leave with no refund. Each RV palapa site is allowed up to two well-behaved pets. The pets must be always on a leash and under control of the owners when outside.
Service animals must be disclosed at the time of check-in and guests who are discovered with unreported pets/service animals will be asked to leave without a refund. A cleaning fee of $120.00, any fees associated with room damage, and a room recovery fee of up to $500 may be charged for unreported pets in the vacation home.
The vacation home contains Linen, Towels, Shampoo, Conditioner, Soap, Lotion, Coffee, Creamer & Sugars, Coffee Cups, Refrigerator, Microwave, and TV.
The kitchen contains the following:
Silverware, Glasses, Coffee Mugs, Wine Glasses, Plates, Bowls, Mixing Bowls, Strainers, Pot/Pan Sets, Ladles, Whisk, Spatula, Can Opener, Corkscrew, Cutting Board, Sponge, Dish Drying Table, Dish Soap, Measuring Cup, Measuring Spoon Set, Toaster, Refrigerator, Stovetop, Microwave, Coffee Machine, Paper Towel Roll, Kitchen Towels, Tongs, Peeler, Knife Set, Grater, and Pan Holders.
Kitchen units do not include: baking pans, cookie sheets, spices, aluminum foil, salt and pepper, electronic mixers, insta-pots and slow cookers, and anything else that is not listed on the above section. Please be sure to bring these items from home if you require them.
Upon departure, please make sure that all of your dishes are cleaned and placed on the drying rack for the housekeepers to put away.
Smoking is not permitted in any indoor spaces or pool area. Guests who ignore this policy will be asked to leave without a refund and may be charged for damages to the facility. Smoking is permitted outdoors only at least 25 feet or 8 meters away from entrances as according to the General Law for tobacco control in Mexico.
The Last Place does not guarantee space for extra vehicles. The vacation home allows up to four vehicles and each RV palapa site allows up to two vehicles.
No ATV’s, remote controlled cars, drones, electric scooters, hoverboards, electric scooters, or mopeds are allowed. All vehicles must be licensed and insured. No vehicles of any kind are to be driven by minors.
Our property does not support EV charging.
The Last Place is located in an area of Mexico that is not Wi-Fi friendly. Free Wi-Fi is offered to all guests, however speeds may slow down to 2mbps during times of high traffic or bad weather and therefore is not guaranteed during your stay. A password is provided upon check-in. Please be advised some computer and mobile hardware may not be compatible with the Wi-Fi service offered. Internet services may only be used for lawful purposes. Transmission of material in violation of federal or state regulation is prohibited. You agree to indemnify The Last Place from any and all claims resulting from your wrongful or unlawful conduct and/or improper use of the services.
We ask that our guests observe “quiet time” between 10pm and 8am to ensure a relaxing environment for everyone on the property. QUIET TIME means, soft-spoken voices, no use of playground area, bicycles or other equipment. Foot traffic only. All persons under the age of 18 please return to your site or room by 10pm. This policy is strictly enforced for the well-being of all our guests. Guests who do not comply will be asked to leave without a refund and will be permanently excluded from the property.
Common courtesy will prevail between all persons at the Last Place. Profane, abusive, or threatening language or actions directed at personnel or other guests is prohibited. Anyone engaging in such activity will be evicted from the property without a refund and may face legal prosecution. Any guest whose actions interfere with the operation of the property will be evicted.
GUESTS USE THE RESORT FACILITIES AND AMENITIES AT THEIR OWN RISK.
Guests use the Resort facilities and amenities at their own risk. The Resort is not responsible for loss or damage due to fire, accident, theft, weather or catastrophic events.